{"id":111,"date":"2016-06-07T19:30:17","date_gmt":"2016-06-07T19:30:17","guid":{"rendered":"https:\/\/greensummit.co\/?p=111"},"modified":"2016-06-07T19:30:17","modified_gmt":"2016-06-07T19:30:17","slug":"is-anyone-listening","status":"publish","type":"post","link":"https:\/\/greensummit.co\/?p=111","title":{"rendered":"Is Anyone Listening?"},"content":{"rendered":"<p>I think most of us would agree that the current Presidential race has been one of the most controversial and interesting elections in some time, regardless of which party or candidate you support. I suppose it\u2019s because so many people feel that our country is at a very important crossroad.<\/p>\n<p>As the election process has unfolded, it has also become very clear that many of us profoundly distrust not only that process but our political culture as a whole. There\u2019s a strong sense\u2014cutting across party lines\u2014that \u201cpoliticians\u201d will say and promise virtually anything to get elected, but that all too frequently they fail to deliver on their promises. There\u2019s a sense that politicians\u2014especially those \u201con the other side\u201d\u2014simply can\u2019t be trusted to tell us the truth. Without putting too fine a point on it, they lie.<\/p>\n<p>And underlying all of this, there\u2019s a sense that the people who run for office, and get elected to office, just don\u2019t listen to us. It\u2019s easy to see where that comes from. Just watch any debate or interview. How often do the candidates answer a question directly, as opposed to shifting over to one of their well scripted talking points?<\/p>\n<p>Some people say, \u201cWell, that\u2019s just the political game. They have to play it that way or their agenda will never be heard.\u201d Or, \u201cThese questions are complicated, but people don\u2019t have patience for complicated answers.\u201d Maybe. But let me ask you this: how do you feel when a political figure\u2014or anyone else for that matter\u2014refuses to give you a straight answer to an important question?<\/p>\n<p>For myself, when I ask someone a question and they dodge it, I feel that I haven\u2019t been listened to and that the person on the other side of the conversation simply can\u2019t be trusted. If you want me to trust you, the first thing you need to do is show me the courtesy of really listening to what I have to say. Listening is the foundation on which we can build a trusting relationship.<\/p>\n<p>This is true for all relationships, not just that between political leaders and their constituents. It\u2019s certainly true for business leaders. I\u2019ve mentioned in previous postings that I believe the Servant\u2013Leader model is a better way to lead, but how can you begin to serve your people if you\u2019re not really listening to them?<\/p>\n<p>What do I mean by <em>really<\/em> listening?\u00a0 I mean something like what <a href=\"https:\/\/www.amazon.com\/Habits-Highly-Effective-People-Interactive-ebook\/dp\/B01069X4H0?ie=UTF8&amp;keywords=seven%20habits%20of%20highly%20effective%20people&amp;qid=1465165280&amp;ref_=sr_1_1&amp;s=books&amp;sr=1-1\">Stephen Covey<\/a> refers to as \u201cempathic listening.\u201d In Covey\u2019s words, \u201cIn empathic listening, you listen with your ears, but you also, and more importantly, listen with your eyes and with your heart. You listen for feeling, for meaning. You listen for behavior. You use your right brain as well as your left. You sense, you intuit, you feel.\u201d<\/p>\n<p>As Covey points out, \u201cMost people do not listen with the intent to understand; they listen with the intent to reply. They\u2019re either speaking or preparing to speak.\u201d That\u2019s a habit we have to work hard to overcome.<\/p>\n<p>How do you do that? Start by being present with your people, making eye contact and doing your best to remain non-judgmental during the discussion. Avoid distractions: don\u2019t look at your watch or check your e-mail, and turn your phone off. (I know that sounds ridiculously obvious, but people do this stuff all the time.) Try as hard as you can not to think of your response while the other person is talking. Speak less. Try to remember the words of the Greek philosopher Epictetus, who said, \u201cWe have two ears and one mouth, so that we can listen twice as much as we speak.\u201d<\/p>\n<p>And when you do speak, be honest. Yes, it\u2019s true that as a leader at any level, you need to be sensitive to the \u201cpolitics\u201d of the organization, which\u00a0sometimes means being careful about what you say and to whom you say it. But it\u2019s also true that if you\u2019re trying to build trust and high engagement across your organization, you have to start by really listening to people, and you have to be honest when you respond. People may not always like what they hear, but they\u2019ll know your position and they\u2019ll have a better idea of how to predict your reactions in the future\u2014both critical to building trust.<\/p>\n<p>So, once again, it comes down to this: you can\u2019t be an effective leader if your people don\u2019t trust you, and your people won\u2019t trust you if you don\u2019t listen to them. You don\u2019t always have to agree with them, or do what they want you to do, but you have to respect them by listening to them and really hearing them.<\/p>\n<p>And as always, I look forward to hearing from you.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I think most of us would agree that the current Presidential race has been one of the most controversial and interesting elections in some time, regardless of which party or candidate you support. I suppose it&rsquo;s because so many people feel that our country is at a very important crossroad. As the election process has [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-111","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/greensummit.co\/index.php?rest_route=\/wp\/v2\/posts\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greensummit.co\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/greensummit.co\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/greensummit.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/greensummit.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=111"}],"version-history":[{"count":1,"href":"https:\/\/greensummit.co\/index.php?rest_route=\/wp\/v2\/posts\/111\/revisions"}],"predecessor-version":[{"id":112,"href":"https:\/\/greensummit.co\/index.php?rest_route=\/wp\/v2\/posts\/111\/revisions\/112"}],"wp:attachment":[{"href":"https:\/\/greensummit.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/greensummit.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/greensummit.co\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}